Shipping Policy
Our goal is to provide you with the best delivery options, no matter where you live. We deliver to hundreds of customers around the world every day and strive to provide the highest level of service.
- Processing time: 2-5 days
- Production days: 3-7
- Shipping time: 3-7 days
- Delivery method: Yamato Transport/Sagawa Express
- Shipping fee: 500 yen (free shipping for orders over 10,000 yen)
As these are made-to-order products, all items are produced by hand and therefore may take some time. We recommend placing your order 15-20 days in advance to ensure your item arrives on time.
■ Contact email address support@konomiston.com
We sincerely apologize for the time it takes for your order to be delivered.
We will ship the products as soon as they are ready.
We sincerely apologize for any inconvenience or trouble caused to our customers, and we appreciate your understanding.
We hope you will continue to use KonomiStone .