Refund Policy

Cancellations and returns (refunds and exchanges)

*We do not accept exchanges or refunds due to customer convenience.

■Cancellation due to customer convenience (before product shipping)
You can cancel your order with or without reason within 30 minutes of placing it through your purchase history, and we will refund the full amount you paid.
*If you paid by credit card, we will cancel the charge. For details, please contact your card company.

■Refunds due to customer convenience <br>Our store does not accept refunds due to customer convenience.

■Exchanges due to customer convenience <br>Our store does not accept exchanges due to customer convenience.

■Refunds due to product defects <br>We will provide a refund if the following conditions are met.

We are not responsible for any failure to deliver the goods due to personal reasons (wrong address, lack of contact details, etc.).

Response conditions <br>In principle, we will only respond to inquiries made by email within the response period, regardless of whether the product has been used or not.
Response period : If you contact us within 7 days of receiving the product
Refund amount <br>Full amount of the product price

Convenience store payments cannot be refunded! Please be aware of this before ordering!

※remarks

Please let us know by email if you would like a refund.
Email address: support@konomistone.com

Company Address: FLAT/ROOM 6, 11/F, CHEUNG HING BUILDING540-544 NATHAN ROAD, YAU MA TEI, Kowloon, Hong Kong