Refund Policy

About Cancellations and Returns (Refunds/Exchanges)

*We do not accept exchanges or refunds for customer reasons.

■Cancellations by customer reasons (before product shipment)
Within 30 minutes of placing an order, you can cancel it from your purchase history regardless of the reason. In such cases, we will refund the full payment amount.
*For credit card payments, we will cancel the charge. For details, please contact your credit card company.

■Refunds due to customer reasons
We do not accept refunds due to customer reasons.

■Exchanges due to customer reasons
We do not accept exchanges due to customer reasons.

■Refunds due to product defects
We will issue a refund if the following conditions are met.

We are not responsible for delivery failures due to personal reasons (e.g., incorrect address, lack of contact information).

Conditions for eligibility
Regardless of whether the product has been used, we will, in principle, only respond to requests made via email within the eligible period.
Eligible Period
Within 7 days of product arrival
Refund amount
Full product price

We cannot refund convenience store payments! Please order with this understanding!

■Refund Processing Time

After a refund request is approved, refund processing (submission to the bank) will typically be completed in our system within 2 hours.

The actual time it takes for the refund to reflect in your account/card may vary depending on your financial institution or credit card company, but it usually takes 3 to 15 business days.

*Notes

Please send an email stating your wish for a refund.
Email address: support@konomistone.com

Return Address: FLAT/ROOM 6, 11/F, CHEUNG HING BUILDING540-544 NATHAN ROAD, YAU MA TEI, Kowloon, Hongkong