Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with the highest level of service.
- Processing time: 2-5 days
- Production time: 3-7 days
- Shipping time: 5-10 days
- Shipping method: Yamato Transport / Sagawa Express
- Shipping fee: 500 yen (free shipping for orders over 10,000 yen)
Since all products are custom-made, they are handcrafted, which may take time. We recommend placing your order 15-20 days in advance to ensure your item arrives on time.
■ Contact Us
Email address support@konomiston.com
We deeply apologize for the time it takes for delivery.
We will ship items sequentially as soon as they are ready.
We sincerely apologize for any inconvenience or trouble this may cause our customers, and we ask for your understanding.
Thank you for your continued patronage of KonomiGift.